Emma Carlton joined Gravitas in 2013 and has played a pivotal role in managing and developing the company’s support functions, including Customer Care, Legal, Administration, Facilities, and HR.
Having started her recruitment career in 2008 with a previous global recruitment agency, as a Business Coordinator, Emma brings extensive experience in operations, compliance, budget management, and risk mitigation, ensuring smooth, efficient, and effective business processes across the organisation.
In her current role as Director of Business Operations at Gravitas, Emma focuses on driving strategic initiatives, improving operational effectiveness, and creating positive experiences for Gravitas’ clients, candidates, and colleagues.
She has successfully led office expansions, overseen the implementation of IR35 in both public and private sectors, and introduced process improvements that have strengthened the business. Emma’s contributions have been recognised with two Business Contribution Awards and the Recruiter Awards’ Most Effective Back Office Operation Award.
“I love the fast-paced environment of recruitment and find it incredibly rewarding to see the markets we support develop. But my proudest moments are watching my team grow and build lasting careers.”
Outside work, Emma is a proud mum of two and enjoys practicing yoga and reading in her downtime.
If you’d like to learn more about Gravitas’ operational excellence or connect with Emma about strategic planning and business improvement, she’s always happy to share her insights.
